1. What products do you sell?

Sun and Sand Studio offers a curated collection of home decor items, including figurines, wall clocks, mirrors, and other decorative accents designed to enhance your living space.

2. How can I place an order?

You can place an order directly through our website by browsing your favorite products, adding them to your cart, and completing the checkout process.

3. Do you ship across Canada?

Shipping availability depends on the products and delivery location. Please check our shipping information page or contact us for more details about available shipping options.

4. How long does shipping take?

Every effort is made to dispatch your order as soon as possible. Processing time 2-3 working day(Monday - Friday), Transited time 3 - 5 business days(Monday - Friday).

5. Do you offer returns or exchanges?

We want you to be happy with your purchase. If you have an issue with your order, please review our return policy or contact our customer support team for assistance.

6. What should I do if my item arrives damaged?

If your item arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged item and packaging so we can assist you quickly.

7. Can I cancel or change my order after placing it?

If you need to make changes or cancel your order, please contact us immediately. Once an order has been processed or shipped, changes may no longer be possible.

8. Are your home decor items suitable for gifting?

Yes, many of our decor items make wonderful gifts for birthdays, housewarmings, weddings, holidays, and other special occasions.

9. How do I choose the right decor item for my space?

Consider your room size, existing color palette, furniture style, and the look you want to create. Mirrors are great for adding light and depth, wall clocks add both function and style, and figurines can bring character to shelves and tabletops.

10. How can I contact Sun and Sand Studio?

You can contact us through the contact details provided on our website or by filling out the contact form. Our customer support team will get back to you as soon as possible.

11. Do you offer discounts or special promotions?

From time to time, we may run special offers and promotions. Keep an eye on our website for the latest updates and deals.

12. Is my payment information secure?

We use secure checkout methods to help protect your payment and personal information during the ordering process.