Let’s get you booked in!

You are responsible for reading and agreeing to our terms and conditions seen here before booking your appointment.

Here are some important details

COVID-19 POLICIES:

Your safety and well-being is very important to us. We reserve an hour after each booking to clean and sanitize the entire studio.

CANCELLATION POLICY:

All shoots have to be paid in full at the time of booking. A refundable security deposit of $300.00 CAD will be held on the booking credit card for the duration of the booking.

  • If you reschedule your reservation more than 24 hours prior to your booking time, you will be charged a rescheduling fee of 20% of your booking value. You can reschedule your appointment directly using the link in your booking confirmation email.

  • We do not accept any rescheduling of reservations within 24 hours of your booking time, you will be charged for the full value of the booking.

  • We only offer studio credit for cancelled bookings (no refunds) and the following conditions apply:

    • If you cancel your reservation more than 48 hours prior to your booking time, you will be charged a cancellation fee of 20% of your booking value.

    • We do not accept any cancellation of reservations within 48 hours of your booking time except for Covid-19 related reasons (see here). You will be liable for the full value of the booking.

Cancellation requests can only be made by emailing us at hello@sunandsandstudio.com.

ZERO TOLERANCE POLICY:

We have a zero tolerance policy for:

  • Loud Noises (our studio is not soundproof, please keep the noise level to a reasonable residential volume, including any use of music.)

  • Outdoor shoes MUST be removed upon entering the unit by everyone in your team. Failure to remove shoes will result in a $75 extra cleaning fee taken from the credit card used to book the space. We take pride in the safety and cleanliness of our space.

Please be respectful and mindful of others, and the space throughout your booking. We reference our security footage during and after bookings.

PLEASE NOTE:

We reserve the right to cancel or modify your booking at any time if our studio guidelines are not upheld/met, due to conflicting scheduling, etc.

Our team strives to bring you a one of a kind experience and hope you love the studio as much as we do.

Happy Booking!